The recommendation begins where the discovery leaves off—with a clear consensus about the customer objectives. Representatives are not selling products and services, they’re selling “solutions” that can help the customer...
Customer service representatives are provided techniques for dealing with difficult customer situations. Their role as customer service representatives offers many rewards and satisfactions. But there are many frustrations...
Learners analyze the skills and strategies they use every day in their jobs to identify the techniques that they do very well and to develop ways for them to do their job better. During this training, participants will learn...
STAR Service is a powerful program designed to address the opportunity to improve customer experiences in face-to-face interactions. Your service employees will learn the process and skills they need to provide customers with...
Managing Complaints is one of the courses included in Vital Learning Corporation’s Leadership Essentials Series. It focuses on interpersonal skills, emphasizing communication and improvement of management skills by using...
