Course Description:

STAR Service is a powerful program designed to address the opportunity to improve customer experiences in face-to-face interactions. Your service employees will learn the process and skills they need to provide customers with Positive Memorable Experiences. The clear, practical, four-step STAR Service Process™, coupled with the communication skills taught in the workshop, help your employees not only to transform negative and neutral customer experiences to positive and memorable transactions but also to reaffirm and enhance long-term relationships, the foundation of business success

Course Objectives:

• Effectively integrate the expectations of your customers, organization, and yourself into your performance as a service professional.
• Successfully apply each of the essential communication skills in your role as a service professional: listening, questioning, paraphrasing, and explaining.
• Consistently employ the STAR Service Process with empathy to regularly achieve Positive Memorable Experiences.

Fee: $49