Professionalism in the Office is designed to teach support staff members the skills needed to be more professional on the job. This self-study will emphasize the positive results when an employee possesses courtesy, work...
This interactive online skill builder will assist in understanding, recognizing and appreciating that cultural diversity means being different from others and learning how to celebrate those differences once they are...
Administrative and support personnel will learn effective communication techniques thereby opening the door to dialogue, negotiation, and compromise. Participants will also be trained to function more productively through...
The relationship representatives establish in the first few seconds of the customer’s call will dictate their chances of success. The first words out of their mouths are the most important part of the whole customer...
The recommendation begins where the discovery leaves off—with a clear consensus about the customer objectives. Representatives are not selling products and services, they’re selling “solutions” that can help the customer...
The Vital Learning Customer-Oriented Selling (COS) course teaches a consultative process for developing understanding and agreement between the customer and sales people throughout the sales process. Learn how to build...
Customer service representatives are provided techniques for dealing with difficult customer situations. Their role as customer service representatives offers many rewards and satisfactions. But there are many frustrations...
Learners analyze the skills and strategies they use every day in their jobs to identify the techniques that they do very well and to develop ways for them to do their job better. During this training, participants will learn...
STAR Service is a powerful program designed to address the opportunity to improve customer experiences in face-to-face interactions. Your service employees will learn the process and skills they need to provide customers with...
